Tim was knowledgeable and friendly when he came to measure the windows we needed replaced. He responded quickly to the questions that popped up after we got other quotes, and offered flexible payment options once we decided to go with him.
The installers showed up on time, were very professional, and finished way sooner than expected. They even dealt with one window that was unexpectedly hard to deal with since apparently the previous owners of our house put electrical wires through the old mental window frame.
While Tim talked a lot and was a little pushy, as all salesmen are, he was much less annoying than some of the other companies we talked to. I especially liked that he didn't play any games with the pricing by "calling his manager to get a better deal" or "the sale lasts until next week" or anything of the sort.
I also liked that Tim is the owner of the company, so we knew we were dealing with someone who had all the information. Supporting local businesses is always nice, and it worked out great that they were also the cheapest option.
We will need our garage and patio doors replaced in the future and I fully intend to hire Integrity First again.